Refund & Returns Policy
Proxima Solutions Limited • Last Updated August 2026
Due to the nature of our products and engineering equipment, all sales are final. Proxima Solutions does not offer refunds.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item upon delivery, please contact our support team on WhatsApp within 7 days of delivery with photos and your order details.
We will evaluate your claim immediately and arrange a replacement, repair, or store credit as appropriate.
Customer Support & Claims
For return or replacement assistance, contact our dedicated team:
- WhatsApp / Phone Support: +256 762 350 784
- Email Support: info@proxi-solutions.com
- Office Location: Suite MCG 09, Mirage Complex, Port Bell Road, Kampala, Uganda